Meet Filip: Your Customer Success Manager
As you know, when it comes to support we’re not like most cloud-based companies. At NimbleSchedule, we work hard to ensure you always have experienced, live agents to provide assistance – both before you become a client and after (which is the most important part many of our competitors miss).
While most SaaS companies promise you only a “support@…” email address and a 24- to 48-hour response time, we provide:
• 24/7 live, in-app tech support via chat
• Live tech support via telephone 24 hours per day
• A robust knowledge base with images in every how-to article
… and now, we’re taking our personal level of customer support to a whole, new level.
To better serve existing clients’ needs, we have hired a technology specialist and created a new role: Customer Success Manager.
We’re proud to introduce Filip Curkovic, an expert in customer success, as your newest personal resource. As the first member of what will in time become a team, Filip will be spending his time analyzing user habits, workflows and more within our own system. Not only will his knowledge help us build a more user-friendly experience over time, he also stands available to both listen to your feedback and to provide custom training and support to those who need it.
If you have any current questions, comments or concerns, please feel free to contact Filip today.
Otherwise, make note of this article and his contact information. Filip is not only another personal resource, but one who is specifically meant to help you customize and enhance your own NimbleSchedule experience – anytime you need him.