HR Management Issues in the Hospitality Industry

The hospitality industry includes restaurants, hotels, theme parks, transportation companies, cruise lines, and a number of other different types of businesses. HR managers in every different industry can have their own problems. Here is a look into some of the primary issues for hospitality HR managers.

Theft

Theft can be a huge problem for a hospitality HR manager. The reason is because many hospitality companies often have expensive items on hand, such as high value wine bottles, stacks of cash, computers, and other valuable items.

In order to prevent theft, HR managers can install cameras in their buildings, they can fire employees who are caught stealing, and they can make sure that they store valuable items in safe place. Doing all of these things can reduce the occurrence of theft in the hospitality industry.

Turnover

Turnover is when employees are fired or quit and then more employees are hired to place them over a certain people of time. The problem with turnover is that it is expensive and time consuming to constantly try to find new employees to replace the ones who leave. Also, new employees must be trained, and this can also be an expensive and time consuming process.

A couple of things hospitality HR professionals can do to reduce turnover rates are to give feedback and direction on an ongoing basis, and to reward good performance. Both of these things can help employees feel valued, and like they are going in the right direction. This can prevent a lot of the frustration that often fuels high turnover rates.

Scheduling

Scheduling your employees’ work can be a particularly stressful issue for managers in the hospitality industry. The reason is because restaurants, hotels, theme parks, etc, often have many employees who all come and go frequently during the work week. Many only work part time, or seasonally, which can make scheduling even more difficult.

One thing that a hospitality HR professional can do to make employee scheduling easier is to use hospitality staff management software, such as the NimbleSchedule app. These apps can allow managers to make schedules, approve shift or shift swap requests, track employee work hours, and even set notifications and reminders all from the convenience of their mobile devices.

Being able to generate schedules in this way, and being able to avoid having to use tedious paper time cards and paper schedules can be a real stress reducer for hospitality HR managers.

Karin Jakovljevic

About the author

Karin Jakovljevic

Karin Jakovljevic is the head of marketing at Ximble, a powerful, cloud-based workforce management system, simplifying employee scheduling and time tracking for retailers, restaurants and small businesses.

Success Stories

Fast Fix_-_logo_Case_study_page
Fast Fix

Ximble’s easy-to-use scheduling tool allows Fast Fix employees to remotely access shift information, and integrates with their Point of Sale and Payroll systems.

Menchie’s

It was hard to keep Menchie’s young and mostly part-time staff informed about shift changes, until Menchie’s discovered Ximble’s easy-to-use smartphone app.

Fast Fix_-_logo_Case_study_page
Fast Fix

Ximble’s easy-to-use scheduling tool allows Fast Fix employees to remotely access shift information, and integrates with their Point of Sale and Payroll systems.

spry
Spry Health

When spreadsheets became too complicated, Spry Health sought simple, cost-effective timekeeping software so they could concentrate on growing their business.

Spirited
Spirited Gifts

Since switching to Ximble, Spirited Gift no longer struggle with employees turning up at the wrong time, for the wrong shifts.

Rebath_-_logo_Case_study_page
Re-bath of South Florida

Re-bath required timekeeping software that was simple, flexible, and that could grow with their business.

Matt_Vastrm_-_logo_Case_study_page
Vastrm

When they outgrew their own internal system, Vastrm chose Ximble to track their part-time and contracted employees, both in and out of the office.

Excellence Martial Arts_-_logo_Case_study_page
Excellence Martial Arts

All that Excellence Martial Arts were looking for was basic employee timetracking, with payroll reporting. Ximble’s cost-effective software was the ideal solution.

Collab_-_logo_Case_study_page
Collab Inc

Manual timesheets were a poor fit for Collab, and with no easy to feed the data into Gusto they began looking for a viable solution to their scheduling and time tracking headaches.

Carolina Moves_-_logo_Case_study_page
Carolina Moves

Follow Carolina Moves’ journey as they transitioned from using an archaic time tracking and data entry methods to using something that could optimize their processes and integrate with Gusto.

Bearings Bike Shop_-_logo_Case_study_page
Bearings Bike Shop

Read how inaccurate time keeping methods forced Bearing Bike Shop to approximate working hours leading to significant losses over the year, until implementing Ximble.

2 Mermaid Life_Chameleon_-_logo_Case_study_page
Mermaid Life Chameleon

Needing a simplistic solution to their scheduling and time tracking needs, Mermaid Life didn’t want a solution that would over deliver and overcharge for what they required.

2 Krein Knives_-_logo_Case_study_page
Krein Knives

Outgrowing spreadsheets, Krein Knives now needed a time tracking solution that could accurately track irregular working hours and automate as much of the administrative process as possible.

Garmentory_-_logo_Case_study_page
Garmentory

Looking for automation and simplicity, Garmentory turned towards Ximble in hopes of resolving their time tracking woes.

Novvia_-_logo_Case_study_page
Novvia

With their eyes set on rapid growth, Novvia needed to implement a scheduling solution that could effectively scale as the business grew while integrating with the existing payroll system.

Story2_-_logo_Case_study_page
Story2

Discover how Story2 resolved their time tracking and payroll problems by implementing Ximble into their arsenal of tools and integrating it with their payroll platform, Gusto.

CareCentric Pty Ltd_-_logo_Case_study_page
CareCentric Pty Ltd

Spreadsheets lacked the scalability and flexibility that CareCentric Pty Ltd needed as they grew and needed something that would be responsive to their changing needs.

Bou Cou Dancewear_-_logo_Case_study_page
Bou Cou Dancewear

Struggling with varying availability of staff, scheduling for multiple store fronts and managing payroll, Bou Cou Danceware needed a solution to their scheduling and time tracking needs.

Best Pets_-_logo_Case_study_page
Best Pets Veterinary Hospital

Constantly fighting wasted time from data entry errors, outdated methods of scheduling and time tracking were taking their toll. Discover how Ximble helps them overcome their challenges.

Hook SEO_-_logo_Case_study_page
Hook SEO

Read how Ximble helped Hook SEO with their time tracking and scheduling problem when they noticed too much time was being wasted on data entry.

National Strategic_-_logo_Case_study_page
National Strategic

After a rapid increase of employees, National Strategic’s dependence on spreadsheets for time tracking was no longer viable. Find out how Ximble solved their problems.

miR-Diagnosticsupdated
miR Diagnostics

Find out how miR Diagnostics implemented Ximble’s time tracking features for their employees and how it improved their payroll operations through the Gusto integration.

Followell-Fotographyupdated
Followell Fotography

Effective time tracking in and out of the office and Gusto integration was important for this photography company. Find out how Ximble stepped up to meet the challenge.

CARP_-_logo_Case_study_page
CARP

Ximble provided an inexpensive and user friendly solution to CARP’s time tracking and Gusto integration needs. Find what won them over and how it bettered their operations.

iLoveKickboxing_-_logo_Case_study_page
iLoveKickboxing

Discover how the time tracking and extensive feature of Ximble helped improve ILKB’s operations with the Gusto integrations and ximbleChat platform without breaking the bank.

Techpoint1
Techpoint1

A tech savvy company that integrates technology into your offices and homes. With their skill and knowledge, they turn your ideas into reality.

Wise Owl
Wise Owl Animal Hospital

An animal hospital that combines traditional and modern medicine to provide superior animal care. They raise awareness and provide advice on excellent pet care.

Armstrong Property Management
Armstrong Property Management

A property management consulting that specializes in home real-estate. They offer an abundance of services to property owners.

Parasco
Parsaco

A restaurant consulting company that helps you take your business to the next level. With the best advisors, they can help you expand your business.

Liquid Consulting
Liquid Consulting

A consulting company that strives to become your food processing partner. Comprised of skilled technicians and employees to improve your business.

logo-touchsupport
TouchSupport

Learn how TouchSupport was able to manage employees at multiple locations with ease and save 8 hours a week by using Ximble.

alta-animal-hospital
Alta Animal Hospital

Find out how Alta Animal Hospital do away with printed shift calendars and move to a 100% mobile platform.

logo-montefiore
Montefiore

Read how Ximble helps Montefiore eliminate the need for multiple spreadsheets and calendars.

logo-rudys
Rudy’s Pub & Grill

By utilizing Ximble, Rudy’s Pub & Grill has seen a 60% decrease in missed shift from schedule confusion.

Try Ximble for 14 days free

No credit card required. Cancel any time.